Shipping & Delivery
The checkout shows the delivery or collection choices available for the exact products and address in the basket. The confirmed order record is the best source for that order's current estimate and charges.
Delivery methods
- KemyShopping delivery: an approved KemyShopping driver may collect from the seller and complete the delivery.
- Third-party courier: an approved national or regional courier, including The Courier Guy where selected operationally, may carry the parcel.
- Collection: the customer may collect only when collection was offered and selected at checkout.
A method is not promised unless it appears for the order. Availability depends on seller location, customer address, product size, value, restrictions and operational coverage.
Delivery charges and estimates
The delivery fee and best available estimate are displayed before payment. The estimate normally begins after payment is confirmed and the seller accepts or starts preparing the item. Seller handling time, address verification, public holidays, remote areas, weather, road closures, security incidents and courier disruptions can affect timing.
KemyShopping does not add an undisclosed marketplace delivery fee after checkout. A customer will be asked to approve any lawful additional charge caused by a requested post-order change before that charge is incurred.
Marketplace orders and split parcels
Items from different sellers may have separate packing, collection, tracking and delivery events. Part of an order may arrive before another part. Each shipment keeps its own status and proof. A split shipment does not create an extra charge that was not disclosed at checkout.
Order-status guide
| Status | What it means |
|---|---|
| Payment confirmed | The payment was accepted and the order is awaiting fulfilment. |
| Seller packing / processing | The seller is confirming and preparing the correct item. |
| Packed / ready for collection | The seller has marked the parcel ready for the authorised handover. |
| Collected | The assigned KemyShopping driver or courier has recorded collection from the seller. |
| On the way / out for delivery | The parcel is moving to the customer or next delivery point. |
| Arrived | The driver is at or near the confirmed handover location. |
| Delivered | The required PIN, signature, scan, photograph or other approved proof confirms handover. |
Courier wording may differ, but the order page should display the latest event received from the responsible delivery provider.
Addresses and contact details
The customer must provide a complete, accessible address and working contact number. Contact support@kemyshopping.co.za immediately if anything is wrong. An address can be changed only before dispatch, after any required security check and where the delivery provider can support the change. Once a parcel is moving, rerouting may be impossible or subject to a disclosed charge.
Secure handover
The delivery provider may request a one-time PIN, QR scan, signature, identity check, photograph or other reasonable proof. Never give a delivery PIN before physically receiving and checking that the parcel belongs to the order. KemyShopping will not ask a customer to send a delivery PIN by email or ordinary chat before handover.
Missed and failed delivery
If nobody authorised is available, the driver or courier may make another attempt, direct the parcel to a collection point or return it to the seller or hub. We will explain the next step and disclose any lawful redelivery charge before it is accepted. A failed delivery caused by an incorrect address or repeated customer unavailability may result in a reasonable additional cost where the law allows.
Late, lost, damaged or tampered parcels
Contact support@kemyshopping.co.za as soon as reasonably possible. For visible damage or tampering, keep the packaging and label and take clear photographs before discarding anything. KemyShopping coordinates the investigation with the seller, driver or courier and provides the appropriate remedy. A voluntary reporting target does not remove a statutory right.
Collection orders
Wait for the collection-ready notice; payment confirmation alone does not mean the parcel is ready. Bring the order reference and requested verification. A collection PIN or QR code should be used only at the approved collection point after the correct parcel is presented.
Risk and ownership
Risk remains with the responsible retailer until the goods are delivered to the customer or a person the customer authorised, except where the law provides otherwise. Ownership transfers according to the applicable contract after required payment and lawful delivery or collection.
If we cannot deliver
If KemyShopping cannot fulfil within the agreed period or another period required by law, we will notify the customer and offer the remedy required by the circumstances, which may include a revised date accepted by the customer or cancellation and refund.
Still need help?
Contact support@kemyshopping.co.za. Include the order number and enough detail to investigate. KemyShopping support will never ask for your password, card PIN, banking password or one-time password.