PAIA & Data Subject Requests

Applies to KemyShopping customers and users in South Africa · Last reviewed 4 October 2026

This page explains how to exercise POPIA data-subject rights and request access to records under the Promotion of Access to Information Act (PAIA). A prescribed form may still be required.

Information Officer

Responsible party

KemyShopping

Email

support@kemyshopping.co.za

Requests available

• Ask whether KemyShopping holds personal information about you.
• Request access to personal information, subject to lawful limits.
• Ask for correction or deletion of inaccurate, excessive, outdated, incomplete, misleading or unlawfully obtained information.
• Object to processing or direct marketing where POPIA permits.
• Request access to another record under PAIA when the statutory requirements are met.

How to submit a request

1. Email the Information Officer and identify whether the request is under POPIA or PAIA.
2. Give your full name, contact details and a precise description of the information or record.
3. Explain the preferred form of access and any accessibility need.
4. Provide reasonable proof of identity. If acting for another person, provide proof of authority.
5. Complete the prescribed form when the Information Officer provides or identifies it.

Identity and security

KemyShopping verifies identity before releasing or changing information. Send only the minimum proof requested through the approved channel. Sensitive information may be redacted where it belongs to another person or a lawful refusal ground applies.

Fees and response periods

Any request fee, access fee, response period or extension is applied only as allowed by PAIA or POPIA. The requester will receive the required notice before a fee is incurred. A complex or broad request may require clarification.

Possible outcomes

KemyShopping may grant the request, grant it partly, ask for clarification or refuse it on a lawful ground. A refusal or partial refusal will identify the reason and available internal, regulatory or court remedy where required.

PAIA manual and record categories

The PAIA manual describes the business, Information Officer, automatically available records, record categories, request procedure, fees and remedies. Typical categories include company, governance, customer, seller, driver, employee, product, transaction, finance, tax, security, technology, legal and marketing records.

Information Regulator

A person may contact the Information Regulator South Africa if the applicable process does not resolve the matter or the law otherwise allows. The regulator's current forms and PAIA guidance should be used.