Marketplace Terms
These Marketplace Terms explain how independent sellers participate, how responsibility is shown and how KemyShopping protects a consistent customer journey across multi-seller orders.
Seller identity
Each seller must give KemyShopping verifiable identity, ownership or director information where applicable, contact details, operating address, bank details, tax information where applicable and product-sourcing records. The public listing shows the seller's trading or store name; further legal information may appear on the invoice or be supplied where law requires.
KemyShopping's role
Unless another retailer is expressly identified on the listing, at checkout or on the invoice, KemyShopping is the contracting retailer and merchant of record, receives customer payment and coordinates fulfilment, refunds, warranties and seller settlement.
Seller independence
Approved sellers are independent suppliers, not employees or authorised agents who may bind KemyShopping. They remain responsible for their lawful business, product records, taxes, staff and compliance duties under the seller agreement.
Product authenticity and safety
Sellers may list only lawful, genuine, safe and accurately described goods. Counterfeit, stolen, recalled, blacklisted, unlawfully modified, rights-infringing or otherwise prohibited goods are not allowed. KemyShopping may request supplier invoices, authorisation letters, safety records, IMEI or serial records and other authenticity evidence.
Product condition and high-value items
A seller must clearly distinguish new, pre-owned and refurbished goods. Material repairs, cosmetic grade, defects, battery health, network restrictions, activation locks, warranty and included accessories must be disclosed where relevant. A seller may not convert or modify a device in a way that makes a regional model or feature materially misleading.
Price, stock and order acceptance
Sellers must keep prices and stock accurate, respond to orders within required times and reserve accepted stock. A seller may not substitute a materially different item without KemyShopping's and the customer's agreement.
Search, ranking and promotions
Product visibility may consider relevance, availability, price, delivery capability, customer experience, listing quality, sales, ratings, sponsored placement and campaign participation. Paid or sponsored placement should be identifiable where required. KemyShopping may adjust ranking controls to protect quality, safety and marketplace integrity.
Multi-seller baskets
A customer may pay once while products move through separate seller fulfilment records. Each seller sees only the information needed for its items. Parcels can have different delivery dates and return outcomes. The customer receives central support for the overall order.
Fulfilment and delivery
Only the responsible seller may confirm that its parcel is packed and ready. The assigned driver or courier records collection and later delivery events. Sellers must release a parcel only through the authorised QR, PIN, scan or other handover process and must cooperate with tracking, failed delivery and return-to-sender investigations.
Payments, refunds and seller settlement
KemyShopping may deduct disclosed commission, payment charges, delivery allocations, refunds, chargebacks, reserves and other agreed amounts from seller settlement. A customer's lawful remedy is not conditional on whether the seller has already received payout.
Returns and warranties
KemyShopping coordinates the customer-facing process. Sellers must provide evidence promptly, accept authorised returns and honour the correct remedy. Customers should not be sent back and forth between KemyShopping, the seller, courier and payment provider.
Reviews and seller performance
Seller metrics may include acceptance, cancellation, dispatch, delivery, authenticity, return, complaint and rating performance. Verification or a badge is not a guarantee that no dispute will occur. Review manipulation, retaliation and incentives tied to positive-only feedback are prohibited.
Restricted products and enforcement
KemyShopping may remove a listing, hold an order or payout, request evidence, warn, suspend or terminate a seller where reasonably necessary for customer safety, illegality, authenticity concerns, fraud, repeated poor performance or material breach. Serious conduct may be reported to payment providers, rights owners or authorities where lawful.
Customer support
Contact support@kemyshopping.co.za with the order number and affected seller item. KemyShopping will gather relevant seller, delivery and payment records and coordinate a clear outcome.
Still need help?
Contact support@kemyshopping.co.za. Include the order number and enough detail to investigate. KemyShopping support will never ask for your password, card PIN, banking password or one-time password.