Cancellation Policy

Applies to KemyShopping customers and users in South Africa · Last reviewed 4 October 2026

A cancellation is easiest before the seller starts packing. Request it immediately from My Account where available or through support@kemyshopping.co.za.

Before payment

A basket or unpaid checkout may be abandoned without charge. A declined or expired payment does not create a paid order, although a temporary bank authorisation can take time to disappear.

Paid but not yet in fulfilment

If the order can still be stopped, KemyShopping will cancel the affected item and submit the appropriate refund. A cancellation confirmation is issued when the cancellation is recorded.

Seller packing or parcel already collected

Once packing, collection or dispatch has started, it may no longer be operationally possible to intercept the parcel. KemyShopping will try to stop it where reasonable; otherwise the customer may need to receive or refuse delivery and follow the applicable return process. This does not remove a statutory cooling-off right.

Multi-seller and partial cancellations

Items from different sellers may be cancelled separately. Cancelling one item does not automatically cancel the rest of the order. Delivery charges and discounts are recalculated fairly according to the remaining order and applicable promotion terms.

Stock, pricing and verification cancellations

KemyShopping may cancel an item that is unavailable, unlawful, affected by an obvious material pricing or listing error, fails required identity or fraud checks, or cannot be fulfilled. We will explain the general reason where it is lawful and safe to do so and refund money received for the cancelled item.

Direct-marketing and ECTA rights

Eligible online transactions may carry the ECTA seven-day cooling-off right. A transaction resulting from direct marketing may also be cancelled within the CPA cooling-off period where that right applies. Only lawful exclusions may be used.

Payflex and other payment plans

Submitting a cancellation to KemyShopping does not itself stop a provider's instalment schedule. After approval, KemyShopping sends the cancellation or refund through the original payment provider. The customer remains responsible for scheduled payments until the provider confirms that the plan has changed or closed.

Refunds after cancellation

Approved cancellation refunds go to the original payment method unless a lawful alternative is agreed. Provider and bank processing times apply after submission. See the Returns & Refunds Policy for more detail.