Payment, Pricing & Security

Applies to KemyShopping customers and users in South Africa · Last reviewed 4 October 2026

Only a payment method displayed in the secure KemyShopping checkout is available for that order. Never pay a seller, driver or unknown account outside checkout.

Prices and currency

Prices are displayed in South African rand. They include taxes KemyShopping is legally required to charge. Delivery, discounts and every material fee are shown before the customer places the order. The final checkout total is the amount authorised, subject to a later customer-approved change or lawful correction.

Available payment methods

Payment availability can depend on product, value, address, risk checks, provider availability and the customer's eligibility. Logos, policy references or marketing material do not mean a method is active; the checkout display controls.

Payflex

When Payflex appears and is selected, Payflex conducts its own eligibility assessment and manages the customer's payment plan under Payflex's terms and notices. KemyShopping does not make the Payflex credit decision. KemyShopping remains responsible for the products, delivery and product-related remedies under the KemyShopping agreement.

A KemyShopping cancellation or refund is submitted through Payflex so Payflex can adjust the payment plan. The customer must continue following the existing schedule until Payflex confirms the adjustment.

Payment authorisation and order acceptance

A successful authorisation confirms payment processing, not necessarily final stock acceptance. KemyShopping may verify the payment, stock, seller acceptance, address, identity and fraud signals before accepting the order. If an order cannot be accepted after payment, the affected amount is reversed or refunded.

Failed, pending and duplicate payments

Do not repeatedly pay while a transaction is pending. Check My Account, the payment-provider message and the bank statement, then contact support@kemyshopping.co.za with the order reference and transaction time. Never email full card details. A temporary authorisation is not always a completed charge and may clear automatically according to the bank.

Payment security

Checkout uses HTTPS and approved payment-provider connections. Full card or banking credentials should be entered only in the authorised payment interface and should not be stored by KemyShopping. KemyShopping may retain provider tokens, transaction references, status, device and fraud signals needed to administer orders, security, disputes and refunds.

Identity and fraud checks

KemyShopping or the payment provider may request proportionate verification, delay fulfilment or cancel a suspicious transaction. Verification information is handled under the Privacy Notice. We will not ask for a card PIN, banking password or one-time password through ordinary email, chat, phone or WhatsApp.

Coupons, vouchers and promotions

Each promotion may state eligibility, dates, products, minimum spend and usage limits. Coupons have no cash value unless the terms or law say otherwise. If part of an order is cancelled or returned, the discount and refundable amount are recalculated fairly for the affected items.

Refunds and reversals

Approved refunds are submitted to the original payment method unless law requires or the parties lawfully agree otherwise. The date KemyShopping submits the refund and the date funds appear can differ because banks and payment providers have their own processing cycles.

Pricing and technical errors

KemyShopping may correct an obvious, material pricing or technical error before acceptance and may cancel the affected order with a refund. This is not used to withdraw a valid promotion or avoid a statutory obligation.