Frequently Asked Questions
Answer common questions clearly before customers contact support.
How do I track my order?
Open the Track Order page and enter your order number with the billing email used at checkout.
How long does delivery take?
Delivery times depend on the product, seller, location, and delivery option chosen at checkout. Add your final delivery rules here before launch.
Can I return a product?
Return rules should be clear for each product type. Add your official return and refund policy before going live.
Which payment methods are accepted?
Payment methods depend on the payment options you activate, such as PayFast or other supported options.
Can I collect my order?
Add your collection rules here if KemyShopping will allow collection from selected shops or sellers.
How do I become a seller?
Open the Sell on Kemy page, read the seller requirements, and submit your application for review.
What if I entered the wrong delivery address?
Contact support as soon as possible with your order number so the team can check whether the order can still be updated.
How do I contact support?
Use the Contact page form, email, phone, or WhatsApp details shown on the support page.